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About Us

A Local Charity for Our Community

Citizens Advice East Devon is an independent local charity providing free, independent and confidential advice across East Devon. We have bureaux in Exmouth, Honiton and Sidmouth and outreaches in Seaton, Ottery St Mary, Axminster  and Cranbrook. In all these locations we provide face to face appointments where members of the public can talk through their problems with trained advisers, most of whom are volunteers from the local community. We are also part of Devon Adviceline, a county-wide telephone advice service.

Last year we helped over 3,000 local people to access the help they needed, dealing with over 11,000 issues which cover a broad spectrum of advice needs. The vast majority of this help was provided by our 50 strong team of dedicated volunteer advisers and assessors, without whom we could not run the service.

As well as dealing with queries for individuals, we also campaign for changes in law and policy where we can see a need evidenced through our work with clients. In this we support work by Citizen’s Advice nationally and by other voluntary organisations. Where we can, we try to partner with other organisations to achieve the best service for people in East Devon.

We are regulated by Citizen’s Advice nationally, which ensures the quality of advice and the service we provide to the East Devon community. However, Citizen’s Advice does not provide us with any funding. As a local charity, we are entirely dependent on grants and donations so that our service can continue. And of course, our service could not run without our volunteers, who support the charity in a number of different roles and give freely and generously of their time.